INTERNSHIP: CRM Product Manager

Dassault Systèmes • Waltham, MA

292d • $25 - $36

About The Position

Our Dassault Systemes Marketing Technology (MarTech) Solutions Organization is excited to announce that we have a hybrid internship opportunity available in our Waltham, MA office! The MarTech organization, comprises of 15 people spread between US and France. Within US (Waltham, MA office), we currently have a small team of 2 people, who are managing the deployment of a Customer Relationship Management (CRM) application for managing Prospection (Suspect Management) activities for the worldwide 3DS Business Development and Sales organizations. Our purpose is to support, at world-wide scale, the acquisition, nurturing, and qualification of our prospects across multiple teams, from Marketing, Business Development, and Sales. In order to do so, we manage and support multiple applications, such as Marketing Automation Platform, CRM, other prospection tools, and a Marketing Data Lake. The CRM Product Manager Intern will contribute to the global deployment, usage and optimization of the CRM system dedicated to Suspect Management activities. The person in this role will ensure the CRM system's effectiveness, adoption and alignment with the strategic drivers and business goals, across multiple brands, channels and geographies.

Requirements

• Currently pursuing an undergraduate (Bachelor's) degree in Business, Marketing, Information Systems or Computer Science
• Prior experience with deploying Sales/Marketing systems (CRM systems such as HubSpot, Salesforce and Siebel preferred)
• Understanding of Sales Prospection & Marketing activities
• Understanding of Project/Product Management
• Ability to synthesize and communicate with different stakeholders
• Be proactive in identifying and resolving challenges
• Well organized and detail oriented

Responsibilities

• Understand Prospection/Suspect Management activities, within the overall Sales and Marketing processes, that CRM application supports
• Understand CRM application product features
• Work with end-users to gather, clarify and document requirements for approval, evaluating and defining new product features as requested by end-users
• Work with the technical team to Q/A and deploy the new product feature
• Communicate product changes to stakeholders
• Provide overall product support and build good working relationship with all stakeholders
• Be proactive in identifying CRM-related challenges and opportunities
• Contribute to the definition and validation of the change requests from our stakeholders (Business Development, Sales, Marketing, Strategy, …)
• Map these requests to the corresponding features in the tools (existing or to be built)
• Configure the tools involved accordingly
• Collaborate with the technical teams involved when development is required
• Test and validate these new features/changes along with the QA team
• Deploy these changes, interacting with the user community globally, and the power users specifically
• Monitor and support the adoption and gather data/feedback from our stakeholders and users

Benefits

• Participation in Speaker Series, Lunch and Learns, Networking Events and employee functions
• Opportunity to work with a friendly group of highly skilled individuals
• Compensation for the role will be commensurate with experience

What This Job Offers

• Career Level: Intern
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree