Intake Coordinator - Case Manager / Associate Professional

Amethyst Consulting & Treatment Solutions, Pllc • Greensboro, NC

403d

About The Position

The Intake Coordinator at Amethyst Consulting & Treatment Solutions, PLLC is responsible for processing referrals and intakes, assisting clients with paperwork, scheduling appointments, and tracking referral statuses. This role also involves collaborating with the Clinical Liaison to enhance marketing efforts and ensure compliance with regulatory standards while maintaining positive relationships with referral sources.

Requirements

• Associates degree or relevant work experience; Bachelor's Degree preferred
• 3+ years intake/enrollment experience (Medicaid, Medicare, NC BC/BS, Aetna, Tricare, United)
• Experience working with ethnically and culturally diverse communities and underserved communities
• Strong communication skills, including effective internal communications with central team
• Bilingual a plus (English and Spanish)
• Organized and attentive to detail
• Comfortable working in a high-paced setting
• Ability to function collaboratively with an interdisciplinary team
• Clinical experience a plus

Responsibilities

• Review and process all incoming referrals
• Facilitate appointment scheduling and completion of all new client intake forms
• Track referral source activity through information technology and produce reports as needed
• Provide information to new clients regarding services, policies, programs, and clinical pathways
• Work closely with the Licensed Intake Specialist to ensure business objectives are met
• Provide field staff with timely information from the community regarding services
• Maintain a positive agency relationship with current referral sources through various activities
• Establish positive relationships with collateral programs, agencies, and businesses to promote Amethyst's clinical service availability
• Assist with care coordination during enrollment, treatment, and discharge phases of therapy
• Collaborate with Clinical Liaison to develop and modify processes to support efficient client enrollment
• Ensure compliance with local, state, and federal regulation standards
• Assist Clinical Liaison with developing and managing contracts with new insurance providers and programs
• Complete clinical and non-clinical paperwork related to client enrollment, research data collection, and treatment service transitions
• Run reports and obtain reports from provider partners to track case statuses
• Verify insurance eligibility
• Maintain logs of authorizations, data reporting requirements, and expiration dates
• Provide information to referral sources, including updates, educational material, and statistical analysis
• Participate with other members of the intake team to resolve issues raised by referral sources
• Look for new and creative ideas, new markets, and marketing strategies to discuss with the marketing team
• Support clients from the point of referral to admission and provide regular feedback to referral sources on individual clients as requested or needed
• Strive to improve the image of Amethyst in the provider community
• Perform other duties as deemed necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree
• Number of Employees: 11-50 employees