Inside Sales Support Representative

G&W Electric Co • Bolingbrook, IL

379d

About The Position

The Inside Sales Support Representative at G&W Electric Co. plays a crucial role in ensuring customer satisfaction by managing incoming inquiries and processing orders. This position requires effective communication with both internal and external stakeholders, as well as collaboration with various departments to meet customer needs. The representative will also assist in training and process mapping, contributing to the overall efficiency of the sales support team.

Requirements

• High School Diploma required.
• A minimum of 3 years customer service or related experience.
• Basic technical aptitude to understand G&W Electric's products.
• Clear and effective communication skills.
• Excellent organizational skills, strong attention to detail, and ability to multitask.
• Knowledge of Microsoft Suite required (Outlook, Word, beginner/intermediate level Excel).

Nice To Haves

• JDE/Salesforce experience preferred.

Responsibilities

• Independently resolve incoming matters related to in-process orders within the assigned region.
• Provide timely and effective communication to G&W Electric representatives, external customers, and internal customers.
• Process change orders and complete departmental filing in appropriate G&W Electric systems.
• Provide a high level of customer service by collaborating with internal departments such as Production, Planning, Order Entry, and Shipping.
• Utilize G&W CRM and other systems platforms for status updates.
• Assist with process mapping and training as needed.
• Perform other job duties as assigned.

Benefits

• Engaging work environment that embraces core values and develops talent.
• Opportunities for growth and innovation.
• Challenging opportunities that reward excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED