Inside Sales Representative 2nd Shift

Andersen Windows • Framingham, MA

382d • $50,000 - $60,000 • Remote

About The Position

The Inside Sales Representative role at Esler Companies - Renewal by Andersen involves engaging with homeowners interested in window replacement products and services. This position focuses on delivering exceptional customer service, scheduling appointments for sales consultants, and achieving sales metrics without cold calling. The role offers opportunities for growth and development, with a strong emphasis on teamwork and support.

Requirements

• 1 year of customer service experience required.
• Call center experience is a plus.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.
• A drive to meet metrics and ability to accept constructive feedback.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs and providing tailored solutions.
• Identify customers' unique home situations and schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact with customers.
• Skillfully overcome objections by addressing concerns and reinforcing the value of our service.
• Provide world-class customer service with the methodology, resources, and dedicated coaches provided.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• Profit sharing
• Work from home eligibility
• Company outings
• Contests

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Wood Product Manufacturing
• Education Level: No Education Listed