Inside Sales Rep

Emser Tile • Jacksonville, FL

415d

About The Position

The Inside Sales Representative (ISR) plays a crucial role in driving contractor business within the branch, ensuring high standards of customer service, and acting as the primary point of contact for clients. This position requires extensive product knowledge and the ability to manage account activities effectively, contributing to the overall sales growth of the branch.

Requirements

• 3 plus years of sales and customer-facing experience.
• Strong communication and writing skills.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.
• Inventory management experience with basic math skills such as cycle counts, pricing/margin, and quantity square feet.
• Comfortable in a fast-paced, high-stress environment.

Nice To Haves

• JD Edwards experience (preferred, but not required).

Responsibilities

• Drive all contractor business in the branch.
• Uphold proper Branch customer service standards, including greeting customers and answering phones promptly.
• Provide accurate and expert information to all Branch customers.
• Act as the first point-of-contact between the client and Emser.
• Demonstrate extensive product knowledge and overview.
• Explain Emser's brand identity, competitive differentiation, and product philosophy.
• Assist customers at the counter alongside the Customer Support Representative.
• Manage account selling activities by organizing account base into categories based on sales potential.
• Develop and implement plans for longer-term sales cycles.
• Partner with Management through weekly sales meetings to identify goals and balance account management activities.
• Participate in sample design and creation when needed.
• Provide samples to trade accounts, referrals, and walk-in clientele.
• Partner with Branch Management on sample set-up per Company merchandising and marketing standards.

Benefits

• Equal employment opportunity extended to all persons in all aspects of the employer-employee relationship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed