Inn at Lost Creek Bellman

Adventure Center • Mountain Village, CO

246d • $18

About The Position

The Inn at Lost Creek is seeking a Bellman to provide exceptional service to our guests. This role involves conducting bell services, greeting guests, providing tours of the hotel, and assisting with luggage and other guest needs. The Bellman will also maintain the cleanliness of the lobby and hotel vehicles, and ensure a high level of guest interaction and service. The position requires a valid driver's license and knowledge of driving both manual and automatic vehicles. The Bellman will work in a dynamic environment, supporting the hotel's sustainability initiatives and adhering to company policies.

Requirements

• Must have valid driver's license.
• Must have knowledge of driving manual (standard) and automatic vehicles.
• High School education or GED.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively interact in one-on-one and small group situations with customers, clients, other employees of the organization, and the general public.
• Ability to communicate by radio.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to ask questions on tasks to ensure complete understanding.
• Ability to stand for considerable amounts of time.
• Knowledge of Telluride Ski & Golf and the Telluride region.
• Able to work nights, weekends and holidays.
• Able to function effectively at elevations of 10,000 feet or higher.
• Able to function effectively in inclement weather conditions.

Responsibilities

• Conduct bell services and activities including luggage service upon arrival and departure.
• Open car door and greet every guest at the main entrance of the hotel in a warm, welcoming and sincere way.
• Greet guests by name.
• Provide a tour of the hotel to arriving guests - show locations of restaurant, bar, etc.
• Room the guest upon arrival and explain the features of the room (temperature controls, tv remote, etc.).
• Have a wealth of knowledge relating to the hotel, ski resort, golf club, events and activities.
• Delivery of guest items such as packages, mail and faxes.
• Pick-up the mail for the Inn at Lost Creek from the mailbox and ensure delivery to management.
• Assist the front desk and housekeeping teams when necessary.
• Drive and park all hotel and guest vehicles following safety standards.
• Maintain an accurate valet log and ensure any vehicle damage is noted upon guest arrival.
• Arrange for the transportation of guests if necessary.
• Clean and shine all glass and metal in lobby and outside of the hotel.
• Sweep the front entrance and hotel stairs to the village.
• Maintain professional image (good grooming, pressed uniform and hygiene) and behavior at all times.
• Clean and maintain refreshment center in lobby.
• Clean hotel vehicles and ensure they are clean on a daily basis.
• Address any issues from guests or other departments in a timely and professional manner.
• Provide a high level of guest service and guest interaction.
• Support TSG Ski & Golf sustainability initiatives.
• Adhere to TSG Ski & Golf policies and procedures.

Benefits

• Paid sick leave
• Ski pass
• Dependent passes (for full time commitment)
• Discounted lift tickets
• Lift tickets at other CO resorts
• Discounted employee shuttles
• Discounted meals and lodging
• Ski school discounts

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED