Implementation Specialist I

Lumen Technologies • Dover, DE

407d • $38,119 - $50,825 • Remote

About The Position

The Implementation Specialist I at Lumen is responsible for supporting the delivery of telecom service requests, ensuring timely processing to meet service level agreements (SLAs) and customer expectations. This entry-level role involves documenting order activity, maintaining data integrity in Lumen systems, and communicating order milestones effectively to both internal and external teams.

Requirements

• Associates degree or equivalent education and relevant experience.
• 2+ years related experience in specific area or equivalent.
• Collaborative skills and use a team approach to accomplishing work.
• Good verbal, written and interpersonal communication skills.
• Ability to stay organized.

Nice To Haves

• Experience working in a fast-paced environment and dealing with ambiguity.
• Project management experience.
• Familiarity of Lumen provisioning systems and processes.

Responsibilities

• Ensure timely and complete provisioning of telecom service orders using Lumen systems and processes.
• Process orders according to Service Level Agreements (SLAs), On Time Performance, and quality standards.
• Manage the assigned queue using time management skills.
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements.
• Become familiar with one or more Lumen voice products' processes, builds, and designs.
• Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work.
• Escalate to a higher level as needed.
• Respond to maintenance and troubleshooting requests.

Benefits

• Health insurance coverage
• Life insurance coverage
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Associate degree