IDM Sr. Analyst

PepsiCo • Plano, TX

404d • $72,500 - $121,300

About The Position

The Identity Management Sr. Analyst is a technical expert responsible for supporting the identity management application, ensuring secure and compliant systems. This role involves troubleshooting, operational support, and collaboration with architects to maintain high availability of the Identity Management system using CA Identity Manager and related tools.

Requirements

• 5+ years of hands-on experience administering and supporting CA Identity Manager in a complex enterprise environment.
• Bachelor's in engineering, Computer Science, or related field.
• Deep understanding of Symantec Identity Manager architecture, components, and functionalities including Directory, Provisioning and Connector server.
• Strong knowledge of identity management concepts, including user provisioning, role-based access control, and authentication protocols.
• Experience with CA Identity Manager connectors and drivers for integrating with various target systems (e.g., Active Directory, databases, applications).
• Proficiency in scripting languages (e.g., PowerShell, Bash, Python) for automation.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Experience with directory services (e.g., Active Directory, LDAP).
• Knowledge of relational databases (e.g., Oracle Exadata 19c).

Nice To Haves

• Experience with other identity management solutions.
• Certifications related to CA Identity Manager or identity management in general.
• Knowledge of cloud-based identity services (e.g., Azure AD).

Responsibilities

• Provide day-to-day operational support for CA Identity Manager, including troubleshooting, incident resolution, and performance monitoring.
• Analyze and resolve complex issues related to user provisioning, de-provisioning, access certification, and password management.
• Monitor system health, identify potential problems, and proactively take corrective actions.
• Perform root cause analysis of incidents and implement preventive measures.
• Plan and execute regular maintenance activities, including patching, upgrades, and backups.
• Collaborate with infrastructure and application teams to ensure smooth integration with CA Identity Manager.
• Stay current with the latest CA Identity Manager releases, patches, and best practices.
• Develop and maintain scripts to automate routine tasks, such as user provisioning, password resets, and report generation.
• Maintain comprehensive documentation of CA Identity Manager configurations, processes, and troubleshooting guides.
• Ensure compliance with security policies and industry best practices.
• Participate in security audits and vulnerability assessments.
• Work closely with other IT teams, including security, applications, and infrastructure.
• Provide technical guidance and support to junior team members.

Benefits

• Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts
• Employee Assistance Program (EAP)
• Insurance (Accident, Group Legal, Life)
• Defined Contribution Retirement Plan
• Paid parental leave, vacation, sick, and bereavement leave
• Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Beverage and Tobacco Product Manufacturing
• Education Level: Bachelor's degree