Human Resources Shared Services Specialist - Onboarding - FT - Days - MSS

Memorial Healthcare

5d • Onsite

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: As a member of the HR Shared Services team, the HR Shared Service Specialist -Tier 1 will serve as the first point of contact and deliver front line support to the MHS Centers of Excellence as well as to employees and leaders throughout the organization. The HR Shared Services Specialist - Tier 1 - will respond to employee inquiries and leadership requests, by identifying solutions and escalating as needed. Additionally, this role will contribute to the development of long-term development of key HR processes during the life cycle phases of new hire through termination processes to include Program Management, New Hire Onboarding, HR Contact Center, Candidate Experience Ambassador and General HR tasks.

Requirements

• High School Diploma or Equivalent (Required)
• Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily
• Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations
• Must be extremely organized and detail oriented with the ability to shift priorities as needed
• Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner
• Ability to handle multiple projects simultaneously in a fast paced organization
• Independent problem solver or knowledge when to appropriately escalate
• Minimum one (1) year experience in Human Resources, or Front Line Call Center/ Customer Service/Shared Services role

Nice To Haves

• Associates degree preferred

Responsibilities

• Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities.)
• Troubleshoots and resolves issues and makes recommendations for process improvements.
• De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention.
• Manages incoming calls and ensure first call resolution for basic and complex inquiries.
• Troubleshoots and resolves issues, and recommends changes for process improvement.
• Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards.
• Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate.
• Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees