About the position
The overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.
Responsibilities
- Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
- Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- Bring all dirty linen from guest rooms to the laundry area to be washed
- Transfer clean linen from laundry room to the guest rooms
- Remove trash from guest rooms and dispose according to specifications
- Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
- Work efficiently in order to meet daily requirements
- Solve problems proficiently
- Secure lost items according to the specifications
- Maintain a neat and organized work area
- Maintain the integrity of Company proprietary information and protect Company assets
- Maintain complete knowledge in the use of all equipment, property management systems and access according to specifications
- Maintain complete knowledge and comply with company policies and procedures
- Maintain neat, clean and professional appearance according to standards
- Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
- Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
- Develop and maintain positive working relationship and support the team to achieve our goals
- Attend required training and meetings
- All other duties as assigned, planned or un-planned
Requirements
- High school diploma, General Education Degree or related training equivalent - required
- Minimum of 6 months of relevant work experience in similar scope and title - required
- Ability to communicate in the English language - preferred
Benefits
- Marriott Employee Discounts Worldwide
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
