Hotel Resolution Team Specialist

Corpay • St. Charles, IL

10d • $17 - $19

About The Position

Corpay is currently looking to hire a Hotel Resolution Team Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will be responsible for resolving folio issues, loss prevention, and achieving production/effectiveness goals set by your team lead. You will report directly to the Department Supervisor and regularly collaborate with hotels, banks, and other parties.

Requirements

• High School diploma or equivalent preferred
• 2+ years of job-related experience preferred
• Computer proficiency in Microsoft Office Excel, Word, and Outlook
• Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi-task and be a team player
• Attention to detail and accuracy are critical skills for this position
• Exhibits strong business acumen and sound judgment
• Able to establish and maintain healthy working relationships among team members in the course of work
• Ability to assist coworkers with tasks

Nice To Haves

• ACT program experience a plus

Responsibilities

• Resolving any discrepancy on the folio by effectively communicating with the hotel, bank, or other parties
• Negotiating any discrepancy on the folio with the hotel if cannot be resolved fully
• Maintaining bank dispute deadlines for discrepancy files
• Resolving any discrepancy found within Sales Analysis by effectively communicating with the hotel, bank, or other parties
• Contributing to/ maintaining the internal resources used by the department, specifically filing through state tax guide
• Reconciling the folio with our internal database and online bank account
• Maintaining internal databases to ensure all relevant information is noted
• Processing high-priority customer requests with expediency
• Working schedule as assigned and giving proper notice when changes are needed
• Performing other duties as assigned

Benefits

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED