Hospitality Specialist Front Office-- Country Club Villas

Capital Vacations • Surfside Beach, SC

301d

About The Position

The Hospitality Specialist-Front Office represents the first point of contact with our guests and handles all stages of their stay.

Requirements

• High School Diploma/ GED
• Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
• Basic computer skills
• Close attention to detail
• Excellent Customer Service skills with the ability to work under pressure
• Bilingual is a plus
• Active listener with the ability to solve problems
• Ability to work with minimal supervision
• Excellent verbal and written communication skills
• Flexible schedule - Ability to work evenings, holidays and weekends are a must

Responsibilities

• Is responsible for the efficient and courteous operation of the front desk
• Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
• Answers and transfers all calls from the switchboard using proper telephone etiquette
• Answers guest questions about local restaurants and attractions
• Makes courtesy calls and follow up calls to all guests' issues
• Sends confirmation letters to owners/guests
• Coordinates with all other departments to ensure a smooth response to guest's requests
• Processes all incoming revenue from all departments daily
• Opens and closes the credit card machines and cashier audit reports
• Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
• Orders office supplies as needed
• Prepares night audit daily
• Enters maintenance and service requests in SPI promptly
• Makes reservations most courteously and efficiently
• Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
• Runs reports and corrects errors before the guests check-in
• Performs any other inventory management changes as directed by the supervisor or manager
• Prepares check-in packets for the upcoming week
• Makes rental calls to notify owners whether their villa rented or not
• Responds to online reviews
• Reconciles rentals for the previous month
• Checks online travel agents for rental inbounds
• Makes daily post office and banking runs
• Blocks RCI points for unpaid accounts
• Manages RCI banking, membership changes, and cancellations
• All other duties as assigned by management

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED