Head of Government Savings Operations (529 industry exp.)

Ascensus • Addison, TX

226d • Remote

About The Position

The role is responsible for the oversight of the processing (contributions/distributions) and problem resolution teams for designated 529 plans in Government Savings line of business at Ascensus. This role is a leadership position that manages the work through leaders for a large group of associates who serve our clients. This role requires a strong demonstration of a balance of financial industry knowledge and leadership capabilities. Additionally, a solid understanding of software applications used to support a transfer agency is critical to participating in the strategic direction of these teams and collaboration with peers. Demonstrated technical aptitude is critical in this role as the leader must be able to understand staffing models and align resources during peak volume seasons and unexpected changes in the workflow or vendor confidence. The ability to be flexible and agile in thinking and acting is critical to achieving quality and timeliness in service levels mandated by partners and clients of the Ascensus Government Savings business. Success in this role requires strong financial services expertise, operational leadership, data-driven decision making, and the ability to foster collaboration across internal and external partners. A high level of technical aptitude, agility, and ability to anticipate and respond to business needs are essential to achieving performance, compliance and client satisfaction goals. We are recruiting for 1 position that can be remote or hybrid in either of our Dresher PA or Newton MA location.

Requirements

• Bachelor's degree in business administration, Management, Finance.
• 10 years of industry experience and at least 8 years of operations leadership experience within the financial services industry.
• Strong knowledge of 529 savings plans and transfer agency operations preferred.
• Proficient in leveraging data to drive operational improvements.
• Demonstrated success in process optimization, automation, and managing offshore partnerships.
• Deep understanding of risk, compliance and regulatory requirements related to financial transactions.
• Excellent leadership, communication and executive influencing skills.
• Ability to work flexibly during peak business periods and travel as required for business needs.

Responsibilities

• Lead and execute a vision for Government Savings Operations that aligns with the broader Ascensus operational and transformational goals.
• Ensure delivery of accurate and timely transactions and provide high quality service across all supported Government Savings programs.
• Use data analytics to manage workflow trends, forecast resource needs, optimize staffing models, and continuously improve service levels and operational efficiency.
• Identify opportunities for automation, offshoring and process improvements to enhance efficiency, reduce costs and improve service levels.
• Effectively lead and develop a geographically dispersed team, balancing resources across locations to maximize productivity and quality.
• Ensure adherence to industry regulations, internal controls and audit requirements while mitigating operational risks.
• Partner with key stakeholders to improve processes, enhance client experience and drive business growth.
• Lead transformation initiatives, including system migrations, automation efforts, and operational model shifts, ensuring smooth transitions and adoption.
• Foster a high-performing team culture, providing coaching, mentorship, and career development opportunities for employees at all levels.
• Maintain and establish the environment enabling Operations teams to live by the Core Values of People Matter, Quality First and Integrity Always.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: Bachelor's degree