Guest Service Representative/Front Desk

Costa Del Sol Resort Condominium Association • Lauderdale-by-the-Sea, FL

390d • $39,520 - $43,680

About The Position

The Guest Service Representative/Front Desk role is a full-time position focused on providing exceptional customer service to guests at a hotel. The representative will be responsible for greeting guests, managing check-ins and check-outs, and addressing guest needs and concerns throughout their stay. This position requires a positive attitude, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

Requirements

• High school diploma or equivalent (preferred).
• 1 year of front desk experience (required).
• 1 year of hotel experience (preferred).
• Proficiency in MS Word and Excel.
• Excellent communication skills.
• Ability to multitask and stay organized.

Nice To Haves

• Knowledge of Triton Software.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Provide outstanding guest service during their stay.
• Handle reservations and cancellations via online, walk-in, or telephone.
• Respond to guest needs, requests, and concerns promptly.
• Maintain records of occupancy including owners, guests, renters, or exchange clientele.
• Coordinate with housekeeping staff to ensure timely completion of their duties.

Benefits

• Flexible schedule
• Paid time off
• Sick days
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED