Guest Experience Coordinator

Clutch is seeking a Guest Experience Coordinator to support retail customer experience operations and provide administrative assistance. The role involves defining the retail experience for customers, ensuring standards are met across customer-facing teams, and maintaining excellent verbal communication with customers. The coordinator will also handle administrative tasks, clerical work, and deal funding, while championing customer service and collaborating with the operations crew to address post-delivery customer needs. Additionally, they will be responsible for creating a welcoming and organized front desk and customer waiting area.

• Welcoming guests and guiding them through the Clutch buying and selling process
• Monitoring visitor access and ensuring smooth operations for guests
• Providing excellent customer service and acting as a bridge between Revenue and Field Operations teams
• Handling post-delivery customer needs and maintaining a top-notch customer experience
• Assisting with administrative tasks, clerical work, and deal funding
• Maintaining a clean and welcoming front desk and customer waiting area

• Self-starter who loves helping customers
• Experience in building processes and developing systems for customer experience
• Ability to define and maintain retail experience standards
• Strong verbal communication skills
• Ability to handle administrative tasks and clerical work
• Attention to detail in maintaining a clean and welcoming customer waiting area

• Autonomy & ownership -- create your own path, and own your work
• Competitive compensation and equity incentives!
• Generous time off program
• Health & dental benefits