Guest Coordinator

Ulta Beauty-posted 10 months ago

Part-time • Entry Level

Holmdel, NJ

Health and Personal Care Retailers

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The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store.
Courteously handle sales, refunds and exchanges.
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow.
Build the services business by informing guests of current promotions and events and inviting them to try services.
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
Book appointments for and support the execution of services and in-store events.
Stay informed regarding new and existing industry trends, products, and services.
Maintain prompt, regular attendance.
Contribute to an inclusive environment that supports teammates and guests.
Develop guest relationships through in-person and over-the-phone interactions.
Collaborate with managers, associates, stylists, and skin therapists throughout the store.
Share the benefits of the guest loyalty program with guests.
Attend mandatory trainings and meetings.
Ensure compliance with Ulta Beauty's policies, procedures, and standards.
Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed.
Utilize the Ulta Beauty scheduling tools to recommend schedule adjustments.
Communicate any supply needs to the EM.
Contribute to maintaining outstanding store operational standards.
Protect company assets by following loss prevention best practices.
Execute other operational tasks as directed.

High school diploma is preferred.
1 year of relevant work experience or equivalent combination of education and relevant work experience.
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System).
Demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.

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