Gold Dust West Carson City - Guest Services Representative/Main Banker

Gold Dust Carson City • Carson City, NV

424d

About The Position

The Guest Services Representative/Main Banker at Gold Dust West Carson City is responsible for providing exceptional customer service while managing cash handling and banking operations in compliance with gaming regulations. This role involves assisting guests, maintaining cash inventory, and ensuring accurate financial transactions within the casino environment.

Requirements

• High School Diploma or Equivalent Work Experience
• Fluency in English
• Ability to read
• Basic computer skills and ability to use 10-key
• Previous cash handling experience is preferred
• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Registered with Nevada Gaming Control Board

Responsibilities

• Assist in maintaining vault in compliance with Gaming guidelines
• Prepare the daily bank deposit of currency, checks, coin, and other items
• Maintain a cash bank inventory to provide customers with cash and coin expeditiously
• Complete all required paperwork
• Provide personalized services to guests
• Issue and enter in IGS dinner, hotel, and other comps for qualified casino players
• Familiarize with current and upcoming special events, promotions, and entertainment
• Maintain familiarity with internal Company expectations and procedures
• Maintain familiarity with Gaming Regulations and ICMP's
• Routinely cash checks
• Ensure daily paperwork from shift is submitted to Revenue Audit at completion of shift
• Verify or coordinate the verification of hard and soft counts into the Coin Room Inventory

Benefits

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• Affordable medical, dental, vision, and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED