Tricorps Security-posted about 1 year ago
$29,120 - $35,360/Yr
Full-time • Entry Level
Oklahoma City, OK
Administrative and Support Services

The Global Security Operations Center / Central Station Operator at TriCorps Security is responsible for monitoring video and alarm signals, responding to alarms, and ensuring effective communication with customers and authorities. This role is crucial in maintaining security and safety through prompt and accurate responses to alarm situations. The position offers full-time employment with flexible scheduling options, emphasizing a supportive work environment and employee well-being.

  • Monitor video and alarm signals and respond to alarms using the information provided on instruction screens.
  • Place necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
  • Document all responses for the alarm within the alarm monitoring software.
  • Remain calm and speak clearly to customers during alarm situations.
  • Perform other duties as assigned.
  • Fluent in English; additional language is a plus.
  • Excellent verbal and written communication skills.
  • Knowledge of basic computer functions including Microsoft Windows and associated programs.
  • Ability to type a minimum of 20 WPM.
  • Strong organizational skills and ability to multi-task.
  • Excellent communication and customer service skills.
  • Reliable work ethic and ability to complete tasks in a timely manner.
  • Ability to prioritize tasks and work independently or as a team member.
  • Flexibility to work weekends or other shifts.
  • Call center or central station experience is preferred, but not required.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Employee assistance program
  • Vision insurance
  • Life insurance
  • Paid vacation
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