Global Operations Manager

Vml • Copenhagen, NY

279d

About The Position

Do you want to play a critical role in ensuring seamless global operations and delivering world-class service to our clients? In this role, you will be at the center of driving operational excellence across multiple regions, ensuring efficiency, consistency, and collaboration in a dynamic, fast-paced environment.

Requirements

• Proven experience in global operations management within a service-oriented or agency environment.
• Strong understanding of marketing operations and service delivery frameworks.
• Experience in compliance management, including GDPR, SLA governance, and risk mitigation.
• Excellent stakeholder management skills, with the ability to communicate complex topics clearly and effectively.
• Proficiency in operational tools such as JIRA, Smartsheet, Confluence, and Excel.
• Financial acumen to oversee budgets, control costs, and optimize resource allocation.

Nice To Haves

• Strong experience in overseeing multi-region service delivery, process standardization, and KPI optimization.
• Ability to develop and execute long-term operational strategies, including workforce planning and commercial KPI tracking.
• Skilled in managing escalations, ensuring transparency, and maintaining strong relationships with internal and external partners.
• Proficient in monitoring performance KPIs and utilizing insights to drive continuous improvement.
• Experience in leading operational transformations and aligning teams across multiple time zones.

Responsibilities

• Managing the delivery of marketing operations teams in accordance with client contracts and SLAs.
• Identifying and implementing process improvements to enhance service consistency and optimize KPIs.
• Planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews.
• Fostering knowledge sharing and best practices across regional teams to align with global objectives.
• Working closely with in-house teams to ensure operational strategies align with client and agency goals.
• Acting as a key liaison for internal and external stakeholders, providing regular performance reports, and ensuring alignment with senior leadership.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services