Global Intelligence Fusion Center Operations Engagements Lead

JPMorgan Chase • New York, NY

208d • Onsite

About The Position

JP Morgan Chase & Co.'s Operations & Intelligence Fusion Center is a joint initiative between Global Security (GS) and Cybersecurity Technology & Controls (CTC) to integrate intelligence and global operations on threats that cross physical and cyber security lines. The Fusion Center enables continuous collaboration via co-location of GS's Global Security Operations Center (GSOC) and CTC's Cyber Security Operations Center (CSOC). The Fusion Center also provides a critical shared leadership hub for the Chief Security Officer, Chief Information Security Officer and members of their senior leadership teams. As a Engagements Lead within the Global Intelligence team, you will report to the Fusion Center Operations Manager, and responsible for the set-up and execution of the Fusion Center's client engagement program. You will have experience presenting to C-Level audiences, be familiar with the firm's security posture, and have a degree of familiarity with both the physical and cyber intelligence requirements of a large multinational corporation. The position is based in New York City, requiring in-office (not remote) daily attendance in order to work closely with internal partners and manage the operations of the Fusion Center day-to-day.

Requirements

• 7+ years relevant professional experience working in a fusion or security operations center setting, with at least 3 years of management experience
• Demonstrated exposure to intelligence cycles related to physical and/or cyber security threats
• Experience in leading large projects, with focus on program governance and documentation of procedures
• Demonstrated experience liaising with Legal and Compliance functions, or their equivalent
• Ability to manage programs in a demanding customer environment that may require off-hours responses
• Experience developing presentations and client engagement material
• Experience in developing and handling executive communication (written and verbal), with demonstrated negotiation and influence skills with all levels of an organization and in multiple geographies simultaneously
• Experience with the vendor management lifecycle
• Familiarity with ArcGIS or other mapping tools, as well as proficiency with MS Office suite and data visualization tools
• Strong interpersonal skills to develop and maintain high-level relationships and serve in a leadership role in the Fusion Center
• Undergraduate degree in Political Science, Data Science, Business Administration, Marketing, Cyber Security, or related discipline required

Responsibilities

• Establish and maintain a client engagement program for the Fusion Center
• Create presentations and client engagement materials, including managing agenda and communications for leadership meetings
• Build and maintain management system for internal and external visits to the Fusion Center
• Work with relationship managers to enhance the outcome for client visits
• Build Fusion Center internal communications strategy
• Develop and regularly report on impact metrics for the Fusion Center
• Manage review process for programmatic and operational governance
• Formalize and track GS and CTC joint operational cadences and workflows
• Support regular production of senior management updates on Fusion Center development, activities and engagement
• Perform regular intelligence/case management technology gap assessments
• Lead processes and process change in a priority-driven environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree