Global Account Manager - EMS

About the position

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. The Global Account Manager sells TTM Technologies products and maintains relationships as the primary contact with assigned existing key global/international Electronics Manufacturing Service (EMS) partners. This position is located in Florida and is responsible for expanding and developing these accounts, providing customer service, and pursuing new business within the account. The GAM will work with all disciplines globally within their accounts and TTM, including management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service, and Quoting Centers. This is a full-time position requiring global travel.

Responsibilities

• Fulfill customer needs to ensure customer satisfaction
• Follow up on open quotes and business opportunities for TTM’s full product portfolio
• Monitor the performance levels of TTM and work with site level management to drive improvement if needed
• Work with TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
• Work with TTM sales to provide guidance and support at the different TTM regional sites
• Participate in negotiations and QBRs at the customer’s designated site
• Develop and present strategic plans for growth
• Initiate, recommend and provide solutions to customers
• Provide communications and guidance to TTM divisions in support of the customer’s initiatives and expectations
• Work with accounting, engineering, production, customer service and others to provide solutions and closure on business issues
• Provide monthly updates and detail regarding controlled business
• Support any special projects or programs assigned by TTM management
• Manage Customer Information and opportunities in CRM

Requirements

• Bachelor of Science degree plus 5 years of experience in sales or equivalent combination of education and experience
• A technical background is encouraged
• International experience preferred
• Exceptional communication skills and ability to read, write and understand the English language
• Proven history of successful sales performance, providing customer service and support that exceeds expectations
• Excellent attention to detail; excellent organizational and prioritization skills
• Strong proficiency with working knowledge of Windows Excel, Word, Power Point, Outlook and Dynamics CRM
• Ability to handle a fast-paced environment with high volume of workload
• Available for travel (25% to 50%) and extended stay away from home

Nice-to-haves

• Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials
• Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred

Benefits

• Medical, dental, vision insurance
• 401K
• Flexible Spending Account
• Health Savings Account
• Accident benefits
• Life insurance
• Disability benefits
• Paid vacation & holidays