Functional Analyst - Digital Services Management
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes "World's Best Employers". This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees. The Functional Analyst for Digital Services Management will partner with various teams to gather and analyze data and determine actionable insights to facilitate discussions around risks, priorities, and targeted results. Success requires the ability to visualize and develop accurate and meaningful dashboards for key stakeholders, including trend identification, metric definition, and the related efforts to decrease service disruption. Additionally, this role will own the successful measurement and performance of service targets ensuring provisions for accountability of vendors is documented in their contracts. Follow up on these contractual and fiduciary obligations in the event of an exceeded error budget is critical. This role will drive collaboration with cross teams to identify and document vendor opportunities to improve vendor services. This individual must enjoy problem-solving for others across a wide variety of business areas, and have an enthusiasm for Costco's success.
