Full-Time Help Desk Support Specialist - Florida, TALLAHASSEE - Job

Prime Meridian Bank • Tallahassee, FL

353d

About The Position

The Help Desk Support Specialist provides technical support to end users for basic computer, application, system, device, access, and hardware issues by troubleshooting issues/problems and answering questions. This role involves identifying, researching, and resolving routine technical problems, responding to requests for technical support via telephone, email, and online, and documenting help desk tickets using applicable systems and tools. The specialist will also assist and support other technology and security personnel as necessary, maintain an inventory of bank assets, and ensure optimal standards are adhered to for the Bank's Brand and Culture.

Requirements

• Minimum high school diploma or equivalent.
• Two years of general working experience in a professional office.
• Two years of experience in computer IT support.

Nice To Haves

• Associates degree.
• Five years of general working experience in a professional office.
• Three years of experience in computer IT support.

Responsibilities

• Identifies, researches, and resolves routine technical problems.
• Responds to telephone, email and on-line requests for technical support.
• Documents, tracks and monitors reported/identified help desk tickets using applicable systems and tools.
• Develops and maintains sufficient competence with systems used by bank personnel.
• Assists and supports other technology and security personnel as necessary.
• Maintains inventory of bank assets and related life cycles.
• Ensures tickets are coded, directed, and documented correctly and analyzes metrics to identify skills, knowledge, and or training gaps.
• Completes reports as needed.
• Embrace and demonstrate qualities that support the Bank's Brand and Culture.
• Performs additional duties as requested.

Benefits

• Competitive benefit and compensation packages for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED
• Number of Employees: 101-250 employees