Front Office Supervisor Crooked Oak Outpatient Center (40 hours/week)

Lancaster General Health • Lancaster, PA

410d

About The Position

The Front Office Supervisor at Crooked Oak Outpatient Center is responsible for planning, organizing, and supervising all front office staff processes to ensure effective operations. This role involves performing various front office duties, managing staff schedules, and ensuring a positive patient experience while overseeing the daily functions of the front office team.

Requirements

• A High School diploma or equivalent.
• Three (3) years of front office experience in a medical office setting.

Nice To Haves

• Completion of a medical administration or business course.
• Prior supervisory experience in a medical setting.

Responsibilities

• Supervises the daily functions of all front office staff, providing guidance and assistance as necessary.
• Completes and maintains schedule for front office staff ensuring adequate coverage is available at all times while effectively managing overtime.
• Performs all front office duties including accurately scheduling patients, greeting patients, verifying demographic and insurance information, and collecting co-pays.
• Directs patients appropriately and keeps them informed of wait times and other pertinent information.
• Collects patient balances due at time of service and accurately posts charges, providing patients with receipts as applicable.
• Answers telephones in a timely and friendly manner, screening and relaying messages accurately.
• Provides orientation, education, and training for new employees and ongoing training for existing staff.
• Interviews and selects candidates for vacant positions in collaboration with the Practice Manager and Managing Physician.
• Acts as a patient experience advocate, handling customer and employee issues professionally.
• Oversees care coordination activities performed by the front office in a team-based care model.
• Participates in performance improvement initiatives to enhance patient experience and quality of care.
• Manages patient complaints in collaboration with the Practice Manager.
• Completes annual performance evaluations for assigned staff and coordinates coaching or disciplinary actions as needed.
• Conducts routine front office staff meetings and communicates regularly with staff about new information or procedures.
• Ensures accurate collection of patient balances by front office staff and monitors self-pay balances.
• Utilizes payor websites to verify insurance guidelines for services rendered.
• Monitors practice work queues for compliance with expectations and guidelines.
• Balances daily recap and prepares deposits.
• Monitors provider schedule to ensure access to care in collaboration with the Practice Manager.
• Attends and participates in various meetings, including practice staff meetings and Front Office Supervisor meetings.
• Provides timely responses to inquiries and communications, including insurance inquiries and billing inquiries.

Benefits

• Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs
• 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent)
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Retirement Plan savings (403b) with employer match and annual employer contribution
• Employer paid Short & Long Term Disability and Life Insurance
• Employee Assistance Program (EAP) and other Wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees