Front of House Restaurant Manager at Pucketts in Columbia

A Marshall Hospitality • Columbia, TN

300d • $58,000 - $61,000

About The Position

Puckett's Grocery & Restaurant is hiring a qualified Front of House Manager to join our team in Columbia, TN. We are looking for a leader with a hands-on and positive leadership approach as we continue to grow and build in this high energy market. The Front of House Manager's role is to oversee, direct, and coordinate the planning, organization, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Requirements

• Be 21 years of age or older.
• Have reliable transportation to and from work.
• Must pass the federally mandated E-verify process.
• Must have an Alcoholic Beverage Commission (ABC) serving permit.
• At least 2-year experience in Front of House Operations and/or experience as an Assistant Manager in the food and beverage industry preferred.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to work weekend and evening shifts.

Responsibilities

• Promote, work, and act in a manner consistent with the mission of A. Marshall Hospitality: 'To make every person we interact with feel like family and to make every guest a fan.'
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs and ensure that all are followed and completed on a timely basis.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Estimate food and beverage costs and requisitions or purchase supplies, equipment, and food and beverages.
• Oversee cleaning and maintenance of equipment and facilities to ensure that all health and safety regulations are adhered to.
• Ensure that all products are received in the correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Maintain food and equipment inventories and keep inventory records.
• Order and purchase equipment and supplies.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Count money and make bank deposits.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct hiring, assignment, training, motivation and termination of personnel.
• Assess staffing needs and recruit staff.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Monitor employee and guest activities to ensure liquor regulations are obeyed.
• Schedule use of facilities or catering services for events such as banquets or receptions and negotiate the details of arrangements with clients.
• Develop, plan, and implement restaurant marketing, advertising and promotional activities and campaigns.

Benefits

• Semi-annual bonus opportunity based on a percentage of base salary is available after 6 continuous months with the company.
• Two weeks paid vacation per fiscal year, available after 6 continuous months with the company.
• Annual Incentive Trip for locations that meet stretch goals.
• Eligibility to participate in the company's employee health benefits program which includes Medical, Dental and Vision Insurance stated 60 days after hire.
• Short-Term Disability Insurance, which includes Paid Maternity Leave.
• 50% discount for you and your immediate family at your restaurant of employment for in-house food and non-alcoholic beverages.
• 50% discount at any of our affiliated restaurants for in-house food and non-alcoholic beverages and apparel.
• Discounted rates available for catering services for all of our affiliated restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services