Fraud Operations Analyst II (Zelle Fraud Claims Investigations)

BankUnited Financial • Miami Lakes, FL

351d • Hybrid

About The Position

The Fraud Operations Analyst II is a key role in the Fraud Operations Unit of the Corporate Fraud Division, responsible for fraud prevention, detection and recovery. The Fraud Operations Analyst II role requires a strong knowledge of operating rules for each payment solution, and software functionality. This position is responsible for performing detailed fraud monitoring and investigation of moderate to complex account activity and client behavior analyses, which includes but is not limited to Zelle, peer-to-peer (P2P) payment platforms, real-time payment (RTP) systems, online banking, wires, ACH, Check, Debit/ATM, and external transfer activity, while ensuring that all department procedures are followed. Determines action required based on established procedures to protect the Bank's and customer's assets. Position role and responsibilities must be performed in adherence to the compliance of bank and department operational policies and regulations, including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, Visa Operating Rules.

Requirements

• College Degree (Criminal Justice/Cyber security preferred), or 3-5 years of experience in the Banking/Financial industry with a focus on Digital Payment Operations.
• 3 years of direct experience in a fraud detection role required.

Nice To Haves

• Certified Fraud Examiner (CFE) preferred.
• Certified Financial Crime Specialist (CFCS) preferred.

Responsibilities

• Review reports from outsourced 3rd party providers who support fraud mitigation alert monitoring and performance reporting.
• Analyze fraud cases to identify possible trends and points of compromise and present case analyses to Senior Fraud Operations Analyst and/or Management.
• Leverage fraud management systems and reports to closely monitor financial activities and detect suspicious behavior across various product lines.
• Proactively initiate contact with members to review suspicious activities, taking appropriate actions to mitigate risks and secure their assets.
• Conduct thorough research and analysis of fraud cases, delivering clear and detailed reports to the appropriate teams for resolution.
• Review accounts and transactions for fraudulent activity and take appropriate action, such as restricting an account, debit card, Online Banking access.
• Manage payment related cases on confirmed fraud events, ensuring compliance with payment systems operating rules.
• Use internal and external resources to obtain forensic evidence for investigative purposes.
• Ensure investigations and resolutions of payment cases comply with applicable laws, department procedures, Bank policy, and industry leading practices.
• Follow the requirements of Regulation E for the protection of consumers, ensuring timely investigation, resolution, and reimbursement of unauthorized transactions.
• Stay updated on changes to NACHA rules and Regulation E requirements.
• Process and analyze Electronic Funds Transfer (EFT) customer fraud claims according to regulatory guidelines.
• Serve as a branch support and provide guidance regarding unusual, suspected/confirmed fraud, or undesirable activity.
• Handle inbound and outbound fraud related calls with customers and other financial institutions.
• Escalate cases to the Fraud Investigations Unit when applicable.
• Flexibility to work shift variations may be required to meet business needs.
• Adhere to and comply with applicable, federal and state laws, regulations and guidance.
• Identify and report suspicious activity.

Benefits

• Competitive benefits plan.
• Tuition reimbursement.
• Career coaching, courses and training through GO FOR MORE Academy.
• Mentoring opportunities through iCARE program.
• Hybrid work environment for many positions.
• Remote work environment for designated positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees