Finish Carpenter / Door Installation & Service Technician

Orepac Building Products • Aloha, OR

327d

About The Position

At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a healthy work-life balance! We are a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. We are looking for dynamic individuals who exemplify excellence in quality, trust, value, and service. If that sounds like you, we would love to have you as a part of our team! We are looking for a Door Service Technician to be responsible for the installation, service, and repair of both interior and exterior doors for residential or commercial customers while providing exceptional customer service and resolving service-related matters in a timely and efficient manner. This position will require heavy lifting and the frequent use of various power tools and equipment. Our ideal candidate prioritizes safety and has excellent diagnostic and communication skills.

Requirements

• Ability to regularly lift/move/manipulate up to 50 pounds and occasionally up to 100 pounds.
• Valid state driver's license.
• Proficiency in pre-hung door installation with excellent attention to detail and workmanship.
• Carpentry experience is required.
• Strong customer service skills.
• Experience with the safe use of various tools, including saws, pneumatic tools, and other small hand tools and power equipment.
• Ability to read, write, and communicate in English as it relates to the job and to the safety regulations.
• Ability to perform basic mathematical functions such as addition, subtraction, multiplications, and division.
• Ability to read a tape measure accurately and consistently to 1/16”.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Demonstrated ability to evaluate the problem at hand and work towards resolution to achieve customer satisfaction.

Nice To Haves

• Knowledgeable in the life-cycle of a sales order.
• Previous sales experience preferred but not required.
• Sense of direction with the ability to use provided technology systems.
• Self-motivated and mechanically inclined.

Responsibilities

• Perform service-related repairs at customers' homes, including but not limited to: making adjustments; replacing parts and pieces; taking measurements; and installing replacement products.
• Be responsible for safely driving to pre-set appointments determined by provided service schedule.
• Conduct analysis on each service ticket to determine root cause and articulate resolution as a part of the ticket closure process.
• Collaborate with internal operations to flush out the root cause and implement effective countermeasures to address potential first-time quality concerns effectively.
• Schedule and facilitate dealer installation certification training and additional service-related trainings.
• Review data reports with both sales and operations divisions as part of continuous improvement initiatives.
• Follow the standard work procedures to properly close or status a service ticket.

Benefits

• Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance.
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3.5% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed