Field Services Engineering Sr Technician I

Zimmer Biomet • Cleveland, OH

419d

About The Position

The Field Services Engineering Sr Technician I at Zimmer Biomet is responsible for providing onsite and remote technical support for surgical devices. This role involves installation, maintenance, troubleshooting, and acting as a liaison between Zimmer Biomet and customers, ensuring the effective servicing of medical devices throughout their lifecycle.

Requirements

• High School Diploma required.
• 4-6 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company.
• Valid driver's license and good driving record.
• Ability to lift up to 50 pounds independently.

Nice To Haves

• AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience preferred.
• Prior experience with robotics.
• Project management skills.
• Experience working in an operating room environment.

Responsibilities

• Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair.
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required.
• Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations.
• Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products.
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices.
• Serve as a mentor for new hires and first line troubleshooting support for Field Service Engineers.
• Provide product feedback and improvements to quality and R&D.
• Manage and maintain company equipment, and documents that are necessary for servicing related activities.
• Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness.
• Provide feedback to the internal training functionality on needed content.

Benefits

• Development opportunities
• Robust employee resource groups (ERGs)
• Flexible working environment
• Location specific competitive total rewards
• Wellness incentives
• Culture of recognition and performance awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED