Field Service Engineer

Mitsubishi • Las Vegas, NV

306d

About The Position

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Field Service Engineer to join our team in Las Vegas, Nevada and surrounding states. For over 130 years Mitsubishi Heavy Industries (MHI) Group's innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers' evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors. Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected. The Field Service Engineer is responsible for managing the installation, maintenance, and repair of corrugating and/or box-making machines. This role also involves diagnosing and resolving issues with Mitsubishi Heavy Industries America (MHIA) Corrugating/Box-making equipment while providing training to machine operators to ensure optimal performance and efficiency.

Requirements

• Education Requirement: High School Diploma/GED or equivalent combination of education & experience.
• Experience: At least 1 to 5 years of relevant experience or equivalent combination of education and experience.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues.
• High attention to detail and accuracy in all tasks.
• Ability to adapt and thrive in a fast-paced, dynamic environment.
• Strong focus on safety, honesty, and integrity.
• Strong customer service skills with a commitment to providing a positive experience.

Responsibilities

• Respond to customer support requests via phone or electronically, and travel to customer sites to diagnose and resolve machine operation issues.
• Observe machine operation, check for operator error, and mechanical, hydraulic and electrical malfunctions.
• Disassemble machine, diagnose problems, and determine extent of repairs required.
• Work from prints, specifications, manuals, work orders, and training guides.
• Travel to customer sites to oversee the setup and installation of new corrugating and/or box making machines.
• Coordinate with riggers, millwrights, and other equipment to properly position machine in place.
• Install electrical and hydraulic connections as required.
• Perform leveling and geometric checks and ensure proper alignment and operation of units.
• Train operators on machine functions and maintenance procedures.
• Advise customers on the installation of new or used MHIA equipment, assisting with modifications while maintaining accurate records of all work performed.
• Make the required adjustments, order and replace parts as required.
• Set and align units and verify proper operation following repair.
• Provide instructions to contractors as necessary.
• Make travel arrangements for assigned trips to customer sites including flight, lodging and rental car reservations in accordance with established company policy.
• Prepare and submit documentation for invoicing and expenses in prescribed format in accordance with established policy and practices.
• Perform or assist with operations, as required to maintain workflow and to meet schedules and quality requirements.
• Report unusual equipment or operational issues, as well as material and supply needs, to supervision.

Benefits

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Excellent growth and advancement opportunities
• Paid vacation, sick time and 15 holidays
• Committed to quality products and services.
• Great working environment and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED