Field Service Engineer (San Jose, CA)

Edwards Vacuum Limited • San Jose, CA

307d

About The Position

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers, to install, commission, maintain and troubleshoot our Products, enabling technology for everyone across the planet. The most important characteristic of our Onsite Service Engineer is that you use and continuously develop your knowledge and technical skills to enable customer satisfaction & great teamwork. Onsite Service Engineer (OSE) enjoy taking on challenges and finding solutions. You are cool under pressure and if you don't know the answer, you'll use our processes, systems, and network to find it. You take ownership for creating a high-quality work. You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality while a maintaining a high level of customer satisfaction. You will be expected to work in a fast-paced and demanding environment, resilient mindset is essential for this role which offers an opportunity to learn and develop your engineering skills by working on exciting and highly technical equipment.

Requirements

• High School Diploma.
• Prefer an AS degree (full military equivalent may substitute for AS degree).
• 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum.
• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities.
• Proactively seeks customer feedback and asks questions to understand customer’s business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Fluency in written and spoken English.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g., technical drawings.

Responsibilities

• Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve >95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction.
• Where required, select, accurately maintain, and appropriately use Edwards Product & Field Service Operational information.
• Undertake Software setup, operation, maintenance and (basic) analytics.
• Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and or Service Level Agreements (SLA's) to meet customer expectations.
• Works alongside teammates - Demonstrates situational risk awareness for on the job SHE as well as providing strong support of teammates.
• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission to your line manager and/or technical support.
• As part of your role, you will be expected to setup, operate and maintain software products and monitor platforms on Edwards equipment.
• You will be expected to work with Edwards processes and operating platforms to accurately capture service-related information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED