Field Service Engineer I

Shimadzu Scientific Instruments • Detroit, MI

165d • $75,000 - $77,000

About The Position

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Requirements

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Benefits

• Competitive Salary: $75,000 - $77,000 per year.
• Day 1 Benefits including health benefits and flexible spending/health savings accounts.
• Retirement Benefits: Matching 401K & Profit-Sharing Program.
• Professional Growth: Clear pathways for Career, Leadership and Personal Development.
• Generous & Front-Loaded Paid Time Off Plan.
• Tuition Assistance Program for both graduate and undergraduate levels.
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs.
• Business casual Dress Attire & casual (jeans) Friday.
• Employee Resource Groups to network, build a sense of community and enhance one's career and personal development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree