Field Operations Agent, Italy

The job overview for the Field Operations Agent role is to ensure that the high standards set by DICE on their app are replicated in the real-world environment of live events. This includes providing training and support to venues, promoters, and brand partners, coordinating box-office planning and on-site operations, and assisting with access control and ticket scanning. The role requires a passion for music and culture, as well as flexibility in terms of working hours and schedule. Overall, the Field Operations Agent plays a crucial role in ensuring that DICE users have the best on-the-day experience at shows, club nights, and festivals.

• Provide training on DICE tools, apps, and procedures to partner venues and promoters
• Deliver first-class support on ticket or tool queries
• Provide technical support to partners, including updating, testing, and setting up DICE devices
• Organize and distribute hardware for partners
• Coordinate box-office planning and on-site operations at partner venues and festivals
• Coordinate shifts and ensure the right profile for DICE Reps to cover event requirements
• Support the Access Control process and scan tickets if needed
• Coordinate fan queues
• Fulfill administrative work and stay up to date with the latest DICE technology
• Share feedback collected at events
• Work office hours as well as on-site hours, with workload determined by market and events
• Be passionate, humble, and talented
• Be a fan of music and culture
• Be actively responsible
• Be willing to get involved, hustle, and find the best result
• Be flexible in terms of working hours and schedule
• Have experience in the live music events environment

• Experience in the live music events environment
• Ability to provide training on DICE tools, apps, and procedures
• Strong technical support skills, including updating, testing, and setting up DICE devices
• Ability to coordinate box-office planning and on-site operations at partner venues and festivals
• Experience in coordinating fan queues
• Strong organizational and administrative skills
• Knowledge of the latest DICE technology
• Ability to provide first-class support on ticket or tool queries
• Flexibility in terms of working hours and schedule
• Passion for music and culture
• Actively responsible and willing to get involved and find solutions
• Ability to work both office hours and on-site hours as required

• Monthly DICE credits
• Unlimited paid vacation
• Gympass membership