Executive Assistant/Customer Service

Ramsoft Systems • Austin, TX

416d • $39,520 - $41,600

About The Position

The Executive Assistant/Customer Service Representative at Ramsoft Systems, Inc. is responsible for providing exceptional customer service and administrative support. This role serves as the first point of contact for customers, handling inquiries and ensuring a positive experience. The ideal candidate will demonstrate strong organizational skills and proficiency in various administrative tasks, contributing to the overall efficiency of the team.

Requirements

• Strong organizational skills with the ability to manage multiple tasks effectively.
• Proficiency in phone etiquette and excellent verbal communication skills.
• Experience in administrative roles or customer service is preferred.
• Familiarity with DocuSign is a plus.
• Ability to work independently as well as part of a team.
• Attention to detail for proofreading and ensuring high-quality communications.
• Proficient in Google Suite applications (Docs, Sheets, Calendar).
• A positive attitude with a commitment to providing outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Manage customer accounts and maintain accurate records using DocuSign and other software.
• Provide executive administrative support, including calendar management and scheduling appointments.
• Proofread documents and communications to ensure accuracy and professionalism.
• Assist with front desk operations as needed, greeting visitors and managing incoming calls.
• Utilize Google Suite for document creation, data management, and collaboration with team members.
• Maintain an organized workspace and ensure all customer interactions are logged appropriately.

Benefits

• Health insurance
• Dental insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed