Escrow Branch Manager (PGP Title)

PulteGroup • San Antonio, TX

272d

About The Position

The Escrow Branch Manager is responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets, and managing and developing branch staff. This position is 100% in-office/on-site located at the San Antonio, TX office. A $5,000 sign-on bonus is offered to change employers or relocate to the area.

Requirements

• High School Diploma or equivalent required; College degree preferred.
• Notary Public required.
• Escrow Officer license required.
• Minimum of 3-5 years Escrow Operations Experience.
• Supervisory experience of at least 2 years at a supervisory level or above.
• Specialization in RESPA with understanding of company's underwriting guidelines.
• Understanding of title and settlement rules and regulations.
• Effective communication, presentation, and organization skills.
• Capacity to work in a multi-location team environment.
• Ability to prioritize conflicting demands & meet department needs with available resources.
• Efficient in Microsoft Windows, Outlook, Excel, One Note; Softpro is a plus.

Nice To Haves

• Loyal: Shows firm and constant support to a cause.
• Team Player: Works well as a member of a group.
• Functional Expert: Considered a thought leader on a subject.
• Self-Starter: Inspired to perform without outside help.
• Goal Completion: Inspired to perform well by the completion of objectives.
• Ability to resolve complex problems and execute complex transactions as needed.

Responsibilities

• Ensure daily branch operations are conducted in accordance with operations standards.
• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing.
• Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage.
• Ensure quality customer service and monitor Pulte Group's customer service management system (CQE).
• Review and respond to monthly quality and accounting audits.
• Ensure proper handling of all funds and closings.
• Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue.
• Market value of PGP to Pulte Group and Pulte Mortgage, customers, realtors, and other lenders.
• Perform as a team member in allocating and coordinating the workflow.
• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
• Keep abreast of area competitors' products, services, and costs.
• Maintain and foster branch participation in division/community events and promote Pulte values and culture.
• Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
• Identify & mitigate operational risk and ensure ongoing adherence with compliance procedures.
• Other duties as assigned.

Benefits

• $5,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Construction of Buildings
• Education Level: High school or GED