ERP Support Specialist

The Vincit Company • City Center, TN

308d

About The Position

The ERP Support Specialist will be the primary point of contact for all end users of the company's two ERP systems. The Specialist will assist users with troubleshooting, training, and configuration issues. Associates in the role will have/learn functional expertise of the application and contribute to improvements and enhancements for mission-critical daily needs and organizational initiatives.

Requirements

• High school diploma required.
• Minimum of 1-year prior experience working with business enterprise systems.
• Proficient in Microsoft Office and Microsoft Excel.
• Knowledge of Sage X3 ERP preferred.
• Experience in developing training materials preferred.
• Working knowledge of basic accounting principles preferred.
• SQL query syntax knowledge preferred.

Responsibilities

• Provide daily end user support for ERP systems, addressing or escalating issues in a timely and professional manner.
• Administer security for ERP systems for all users, ensuring integrity and confidentiality of sensitive data.
• Review reports for potential errors, research systemic or user causes of errors found, and implement controls or configuration changes to mitigate future errors and risks.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve user issues.
• Identify requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with persons in a position to understand requirements.
• Assist with the successful rollout of system changes or new system implementations, not limited to testing, training, support, documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED