About the position
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Human Resources Administration (HRA) is the nation's largest local government social services agency. HRA fights poverty and income inequality by administering more than 15 major public assistance programs, including Cash Assistance, the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Domestic Violence Services, Home Care Services, Child Support Services, and numerous other critical support benefit programs and services. In administering these benefit programs, HRA assists over three million New Yorkers annually. The Executive Project Management Office (EPMO) executes and implements the HRA Administrator's and EPM's agenda. This entails launching and managing new programs (e.g., the Emergency Rental Assistance Program or ERAP); supporting Information Technology (IT) initiatives through various services, including business analysis, project management, relationship management; prioritizing IT financial resources for HRA; securing Governance approval for new IT projects; coordinating business process improvement initiatives and overseeing the implementation of corrective actions; providing relationship management and escalation services on behalf of HRA clients and service providers with other city as well as state government entities; and coordinating cross-agency initiatives.
Responsibilities
- Create and implement data research program designed to monitor and enhance the integrity of the agency's landlord payment and client records.
- Determine, develop, and maintain econometric models for the analysis of the agency's client and landlord populations.
- Plan and develop statistical and research methodology for studies related to the City's ecosystem of landlords and their agents.
- Review findings and determine the preparation of policy options, including developing and implementing relevant corrective actions.
- Develop data mining, research, statistical, analytic, and programming techniques to enhance data and payment accuracy.
- Provide leadership, general direction, and technical guidance to agency personnel.
- Use ad-hoc queries to achieve objectives.
- Identify and secure access to internal and external systems relevant to the integrity of landlord, payee, and client data.
- Track, document, research, and address systematic issues affecting data integrity.
- Conduct literature reviews and determine research priorities for studies and special projects.
Requirements
- A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity.
- A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience.
- Education and/or experience which is equivalent to the above, with at least a master's degree in an appropriate field of specialization and at least two years of experience.
Nice-to-haves
- Excellent organizational skills with the ability to work independently, follow through, and manage multiple projects simultaneously.
- Excellent verbal, written, interpretive, analytical, and interpersonal communication skills.
- Experience extracting, manipulating, and analyzing data from various databases and in large datasets.
- Experience with Business Intelligence applications, including Cognos and Oracle OBIEE.
- Advanced knowledge of Microsoft Excel, Project, Visio, SharePoint, and Access.
- Knowledge of modern statistical methods.
- Experience in implementing and supporting change management practices and the systems development life cycle.
Benefits
- Public Service Loan Forgiveness eligibility.
- New York City residency requirement within 90 days of appointment.
