Epic End User Device Manager NEW

Iu Health • Indianapolis, IN

250d • Hybrid

About The Position

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states. This is a hybrid role that will be onsite 2-3 days/week at our Shadeland Ave office. There will be occasional site travel across the state and hours will be 8AM-5PM M-F with intermittent after hours work. Leads and ensures the successful implementation of the Epic Electronic Health Record (EHR) system by managing all aspects of end-user device readiness. Responsible for managing the inventory, gap analysis, procurement, deployment, testing, cutover, and go-live support for all end-user devices. Acts as a liaison between technical and application teams, ensuring devices align with Epic workflows and meet implementation timelines. Owns the end-user device project, ensuring all technical tasks are completed to meet implementation timelines. Develops and manages project schedules, trackers, and communication plans for device-related activities across the enterprise. Coordinates with application project managers to identify any additional hardware needs for testing and production environments. Conducts comprehensive hardware inventory and assessments for all go-live locations. Performs gap analysis to identify discrepancies between current and required device configurations based on Epic workflows. Oversees the procurement, configuration, and deployment of end-user devices, including workstations, printers, mobile carts, and peripherals. Manages Mobile Device Management (MDM) and Epic Rover strategies to ensure device integration with clinical workflows. Coordinates technical dress rehearsals (TDRs) to test end-user devices, track issues, and ensure resolution prior to go-live. Schedules and coordinates site visits to assess hardware needs and ensure device readiness for go-live. Provides on-site and remote support during cutover and go-live periods to address device-related issues promptly.

Requirements

• 5-7 years of relevant experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 3 years of IT project management or technical support experience.
• Experience managing device-related projects in an Epic implementation strongly preferred.
• Familiarity with clinical workflows and healthcare IT infrastructure.
• Strong knowledge of device configuration and hardware inventory management.
• Expertise in Mobile Device Management (MDM) and Epic Rover integration.
• Exceptional organizational, project management, and communication skills.
• Ability to troubleshoot hardware and connectivity issues efficiently.

Nice To Haves

• Epic certification or training in device integration preferred.
• IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Responsibilities

• Lead the implementation of the Epic Electronic Health Record (EHR) system by managing end-user device readiness.
• Manage inventory, gap analysis, procurement, deployment, testing, cutover, and go-live support for end-user devices.
• Act as a liaison between technical and application teams to ensure device alignment with Epic workflows.
• Own the end-user device project and ensure all technical tasks are completed on time.
• Develop and manage project schedules, trackers, and communication plans for device-related activities.
• Coordinate with application project managers to identify additional hardware needs.
• Conduct comprehensive hardware inventory and assessments for go-live locations.
• Perform gap analysis to identify discrepancies in device configurations.
• Oversee procurement, configuration, and deployment of end-user devices.
• Manage Mobile Device Management (MDM) and Epic Rover strategies.
• Coordinate technical dress rehearsals (TDRs) to test end-user devices.
• Schedule and coordinate site visits to assess hardware needs.
• Provide on-site and remote support during cutover and go-live periods.

Benefits

• Competitive pay
• Development opportunities
• Tuition reimbursement
• Matching 401k
• Paid medical leave
• Health, dental and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree