Enterprise Customer Success Manager

Canary Technologies • New York, NY

352d

About The Position

As an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world. Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary's product footprint within our enterprise accounts. You'll work closely with our executive team and leaders across the company, playing a key role in steering Canary's strategic direction. Your impact will be visible at the highest levels of our organization, making this a unique opportunity to shape the future of hospitality technology.

Requirements

• BA /BS
• 5+ years in Account Management or Customer Success, preferably in hotel technology
• Demonstrated ability to lead, manage and deliver large-scale projects on schedule
• Excellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholders
• Strong problem-solving skills and willingness to roll up one's sleeves to get the job done

Nice To Haves

• Project Management Professional (PMP) certification is a plus, but not a requirement

Responsibilities

• Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful delivery
• Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner
• Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities
• Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base
• Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies' impact.

Benefits

• Canary Days: Company-wide days off to ensure there is at least one extended weekend or day off each month
• Self Improvement Club: Monthly meetings to share personal goals with a budget for purchases that help achieve these goals
• Professional Development Chats: Budget to drive cross-functional professional development conversations across the organization
• Travel Reimbursement: Stipend for team members to visit offices in New York, San Francisco, or Dallas
• Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees