Enterprise Customer Success Manager (Southeast)

The job overview for this role is that Skydio is seeking a motivated Customer Success Manager to lead and drive all aspects of implementation, usage, retention, and expansion of enterprise customers in the Southeast Region of the United States. The successful candidate will be responsible for building scalable processes for customer onboarding and post-sales success, managing implementation projects, developing customer relationships, quantifying product feedback, and advocating for enterprise customers. They will also lead business reviews and ensure customer renewals and expansions. The role requires excellent communication skills, project management expertise, and the ability to travel.

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
• Develop healthy customer relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit customers' needs
• Create customer loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support
• Implement new technology, agile development, and interface with technical teams to deliver on customer schedules
• Drive implementation, adoption, and value of hardware or software for or within large Enterprises
• Communicate effectively, both written and verbal, and focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Engage directly with customers through proactive, metrics-based engagement
• Ensure renewals and identify accounts at risk of not renewing
• Work closely with customers and sales to ensure expansion, identifying vertical-specific pain points that could prevent expansion
• Ability to travel 40-50%

• Proven track record of implementing new technology, agile development, and interfacing with technical teams
• Proven track record of driving implementation, adoption, and value of hardware or software for large Enterprises
• Excellent communication skills, both written and verbal
• Strong focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Ability to work directly with customers through proactive, metrics-based engagement
• Ability to work closely with customers to ensure renewals and identify accounts at risk of not renewing
• Ability to work closely with customers and sales to ensure expansion and identify vertical-specific pain points
• Willingness to travel 40-50%

• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules
• Proven track record of driving implementation, adoption, and value of hardware or software for or within large Enterprises
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Work directly with customers through proactive, metrics-based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical-specific pain points that could prevent this expansion
• Ability to travel 40-50% of the time is required
• Ability to obtain Part 107 certificate is required
• Annual base salary range of $110,000 - $160,000
• Eligibility to enroll in benefit plans and take advantage of a variety of incentives and stipends
• Compensation may vary based on factors such as skill level, proficiencies, transferable knowledge, and experience
• Inclusive culture that embraces the power of diverse perspectives
• Employment decisions are not based on race, color, ethnicity, national origin, citizenship, sex/gender, gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other protected classifications
• Use of E-Verify to confirm employment eligibility in the United States of America