Enterprise, Customer Success Manager

The Enterprise Customer Success Manager at Revel Systems is responsible for driving post-sale account management and customer relationship development within key accounts. They act as the single point of contact for Revel and key customer stakeholders, providing strategic advisory services and coordinating support to maximize the customer's return on investment in Revel's solutions. The role requires developing trusted relationships with clients, partners, and colleagues, overseeing the entire client lifecycle, and advocating for clients' needs internally. The Enterprise Customer Success Manager plays a crucial role in helping Revel's customers innovate quickly and gain a competitive advantage in the marketplace.

• Develop trusted relationships with key clients, partners, and colleagues
• Oversee the lifecycle and all aspects of client health including on-boarding value realization, and renewal, while spearheading further adoption of Revel services
• Understand client goals and communicate and advocate for clients' needs internally
• Master thorough knowledge of Revel products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
• Act as the lead point of contact/account owner for all matters specific to assigned clients, providing resolution and escalations in a timely manner

• Develop trusted relationships with key clients, partners, and colleagues
• Oversee the lifecycle and all aspects of client health including on-boarding value realization, and renewal, while spearheading further adoption of Revel services
• Understand client goals and communicate and advocate for clients' needs internally
• Master thorough knowledge of Revel products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
• Act as the lead point of contact/account owner for all matters specific to assigned clients, providing resolution and escalations in a timely manner

• On-boarding value realization
• Renewal support
• Thorough knowledge of Revel products and services
• Lead point of contact/account owner for assigned clients
• Resolution and escalation management
• Identifying opportunities to provide additional value
• B2B customer-facing role
• Customer success experience
• POS or Restaurant Tech experience preferred
• Strong empathy for customers
• Passion for revenue and growth
• Eager to learn and adapt
• Ability to manage influence
• Background in post-sale and sales experience preferred
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen
• Enthusiastic and creative leader
• Excellent communication and presentation skills
• Success/Account Management Experience preferably in a vertical served by Revel
• Relevant Bachelor's degree
• Not open to CA, CO, WA, and NY residents