The Engineer Production Support role is responsible for managing the day-to-day stability of the Consumer and Small Business Card Decision and Underwriting application environment. This includes real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. The role requires assessing initial severity, gathering impacts, and creating or updating Remedy tickets. The engineer will lead triage calls, ensuring all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoration via tools, email, and phone. Flexibility and the ability to adapt to changing priorities while quickly learning about a variety of technologies are essential. Additional responsibilities include reviewing and decisioning infrastructure and application changes, identifying opportunities for monitoring and automation, driving the Problem Management process to get to root cause and corrective items, and developing tools, dashboards, reports, alerts, or processes using various tools like Splunk and Dynatrace to aid and improve monitoring and day-to-day tasks to reduce resource overhead. The engineer will also evaluate and participate in changes/releases and identify stability and risk items in production, working with various teams to remediate and ensure environment availability, stability, and resiliency.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
Bachelor's degree