Engagement Manager
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About The Position
Visa, the global leader in digital payments technology, is on a mission to connect the world through the most innovative, reliable, and secure payment network. Visa Consulting and Analytics (VCA) is Visa’s strategy consulting group, specializing in strategy consulting, data analytics, and pragmatic industry experience to improve client performance. The Engagement Management team supports North America VCA by acting as the central hub for client engagement delivery, operational rigor, and project excellence. Engagement Managers (EMs) partner closely with consulting leads, data scientists, clients, and cross-functional Visa teams to coordinate and execute client projects, ensuring alignment to client goals and Visa’s broader strategic objectives. EMs are adept at managing complex, multi-party engagements—including tri-party integrations and implementations—where coordination between clients, partners, and internal teams is critical to success. The team drives operational discipline through standardized processes, governance, and best practices, enabling delivery of consistent, high-impact outcomes. As trusted advisors, EMs oversee the full engagement lifecycle, from initial scoping and SOW creation through delivery, issue resolution, and project closeout. They play a pivotal role in resource and capacity planning, risk management, and stakeholder communications, ensuring transparency and accountability across all engagements. The EM team also acts as a catalyst for continuous improvement by capturing lessons learned, sharing knowledge, and implementing process enhancements to drive efficiency, scale, and client satisfaction. This is a critical role and key collaborator who is responsible for overseeing all phases of a project's lifecycle to ensure successful delivery. They manage project plans, timelines, governance, reporting, and budgets, ensuring high-quality deliverables. The role includes maintaining client interactions, leading project planning activities, creating Statements of Work (SOWs), managing client expectations, communicating timelines, escalating issues when necessary, and collaborating closely with all stakeholders.
