DoD Safe Helpline Staffer

Rainn • Washington, DC

312d • $22 • Remote

About The Position

The DoD Safe Helpline Staffer position is a part-time role focused on providing support services to members of the military community affected by sexual assault. This position is operated under the Rape, Abuse and Incest National Network (RAINN), which is the nation's largest anti-sexual assault organization. The staffer will work remotely and is responsible for answering crisis calls, taking chats, providing referrals, and utilizing crisis intervention best practices to support hotline users. The position requires working specific overnight shifts and maintaining knowledge of military policies and protocols.

Requirements

• Bachelor's degree in social work, psychology or related field, or equivalent work experience.
• Crisis hotline/intervention or related experience. A minimum of 1 year experience.
• Excellent English-language communication skills (oral and written).
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations.
• Familiarity with instant messaging.
• Basic computer and database proficiency.
• Ability to type a minimum of 35 wpm with accuracy.
• Ability to work well under pressure and maintain composure during stressful situations.
• Ability to handle shifting and multiple priorities.
• Ability to solve problems and deal with a wide range of situations.
• Ability to interpret a variety of instructions - written and oral.
• Ability to exercise good judgment when faced with complex decisions.
• Resiliently positive and energetic attitude.
• Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays.
• Must be 18 years of age or older.
• Must be able to work on-site at RAINN's office and to attend meetings there as required.
• Must be comfortable discussing issues surrounding sexual violence.
• Must complete and pass Tier 1 background investigation (administered by the Government).
• Must successfully pass a criminal background check administered by RAINN.

Nice To Haves

• Veterans: those with Dept. of Veterans Affairs or VA MST Coordinator experience will be given priority.
• Crisis hotline/intervention experience.
• Experience with military populations.

Responsibilities

• Answer crisis calls routed through the telephone helpline (Safe Helpline).
• Take chats routed through the online helpline (Safe Helpline).
• Take chats routed through the Online Hotline (NSAH Online Hotline).
• Provide referrals through Safe Helpline Texting service.
• Utilize crisis intervention best practices, including safety planning, brainstorming, and listening skills, to provide compassionate support to hotline users (online and phone hotlines).
• Gather necessary information from Safe Helpline users and provide accurate referral services to the DoD community.
• Maintain knowledge of DoD SAPRO and other military policies and protocols and adhere to the same.
• Employ knowledge on eligibility requirements for Veteran Affairs.
• Demonstrate specialized Safe Helpline knowledge and sexual assault service skills.
• Enter non-personally identifying call information into the helpline database.
• Complete session assessments and other data collection tools.
• Perform call-throughs to audit military responder database.
• Complete new and revised training on best practices, policies and protocols.
• Maintain knowledge of and adhere to RAINN's policies and protocols.
• Perform responsibilities relating to follow-up care as assigned.
• Work a minimum of two (2) federal holidays per year.
• Attend monthly in-service staff meetings.
• Maintain a clean and orderly workspace.
• Carry out any additional tasks and responsibilities relevant to the work being completed, as assigned.

Benefits

• Hourly rate of $22.51 USD per hour.
• Shift differential of an additional $2.50/hour for hours worked between 7 PM to 6:59 AM.

What This Job Offers

• Job Type: Part-time
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree