Director, QSight Operations

Owens & Minor

260d

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. The Director is responsible for the overall day-to-day management and strategic leadership for all QSight team resources at customer locations across the country. This includes leading and developing the team in aspects of relationship and customer engagement expectations, collaborating and participating in customer business reviews, developing and monitoring key customer performance indicators, creating productivity metrics for on-site teams, establishing and maintaining standard operating procedures, and supporting local training needs.

Requirements

• Bachelor's degree in related field, required (Examples include, but not limited to, hospital administration, business management, supply chain management, nursing or healthcare technology).
• Master's degree, preferred.
• Minimum, seven (7) years of experience in health care supply chain or technology consulting services, required.
• Minimum, ten (10) years of experience in health care supply chain management, required.

Responsibilities

• Lead and develop on-site resource teams across the country in aspects of relationship and customer engagement expectations.
• Develop ongoing education plans for the team that support consistency in processes, documentation and awareness of new functionality.
• Support local on-site team differences that are appropriate and provide educational resources and metrics to help.
• Collaborate with the Commercial team on customer business reviews by including key performance metrics by customers, recommendations on next steps, communication and feedback on how to serve customers better.
• Develop strong customer relationships where on-site resources are located at both clinical and supply chain levels of the organization.
• Collaboratively support Commercial and Operational teammates in the assessment, design and delivery of value generating engagements.
• Create an environment that supports expanded client relationship to grow the business.
• Responsible for implementation planning, milestone and goal achievement, and mitigation of engagement challenges.
• Responsible for the attainment of value and/or revenue goals.
• Achieves metric threshold set at the beginning of each engagement such as managing expenses to budget expectations of customer(s).
• Research and recommend changes to the service line based on market and customer needs to enhance the service line for future growth.
• Defines, assesses, and recommends standards for the service line to enhance and support the sustainability of services implemented.
• Provides leadership and direction to project teams.
• Communicate with client sponsors regarding milestone and goal achievement, roadblocks to success and recommendations to mitigate engagement challenges.
• Effectively recruits, manages, motivates, develops, and retains teammates that enhance QSight's ability to strive for excellence in the Healthcare SCM profession.
• Acts as Subject-Matter-Expert on implementation processes and contributes to the development of tools and materials to support delivery of all programs and services.
• Administers/monitors approved accounting practices to ensure financial and operating reports accurately reflect the condition of the business.
• Ensure all practices and procedures comply with audit requirements and meet operational standards.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree