Director of Operations - Security

Allied Universal • Peoria, IL

280d

About The Position

Allied Universal® is hiring a Director of Operations in Peoria, IL. As Director of Operations, you will manage onsite Account Managers for one client in the manufacturing industry to ensure client satisfaction and optimal Security Professional performance at multiple security locations. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Requirements

• Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry.
• Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry.
• High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry.
• Minimum of two (2) years of experience driving operational goals and metrics.
• Minimum of two (2) years of experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting.

Nice To Haves

• Law enforcement, military and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability.
• Build, maintain, and grow relationships with representatives of a high profile client by understanding their security needs and ensuring satisfaction.
• Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training and response plans.
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.
• Work with branch leadership to strengthen financial performance within your assigned customer portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
• Collaborate with leadership to drive organic business growth within existing client operations.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree