Director, IT Service Delivery Management - R08667-4121

Invenergy • Chicago, IL

421d

About The Position

The Director, IT Service Delivery Management will lead the Technology Solutions (IT) Service Delivery Management function at Invenergy. This role involves overseeing the delivery of IT infrastructure and business services, ensuring alignment with business needs, and managing a cross-functional team. The director will be responsible for maintaining strong relationships with business stakeholders, ensuring adherence to IT governance standards, and developing business continuity plans. The ideal candidate will act as a trusted partner and consultant, guiding the success of the IT Service Delivery Management program.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent background or experience
• 10+ years' overall IT experience with significant experience in global, enterprise corporate IT
• 5+ years' experience working within IT Service Delivery Management
• 2+ years' experience with global IT deployments and vendor management
• Ability to manage multiple concurrent projects, activities, and tasks under time constraints
• Ability to interface with executives and stakeholders regarding issues of project scope and status
• Ability to facilitate productive meetings and drive outcomes
• Demonstrated ability to solve problems, determine appropriate actions, and complete projects with minimal direction
• Strong problem-solving and influencing skills
• Knowledgeable of IT project management, tracking, reporting, and risk/issue mitigation
• Excellent leadership, communication, and organizational skills

Responsibilities

• Aligning IT priorities with business plans and acting as an advisor to business stakeholders for technology-related needs
• Manage the overall planning, direction, coordination, execution, control, and completion of IT Service Delivery Management needs
• Provide strong, proactive, and assertive leadership for IT Service Delivery Management needs
• Provide solution management and business SME oversight for IT Operations and support teams responsible for a wide array of IT technologies and functions
• Define, implement improvements, and help meet SLAs
• Build and maintain strong business stakeholder relationships and participate in business owner meetings regarding performance to ensure customer satisfaction
• Serve as the primary point of contact for business stakeholders regarding overall and day-to-day service delivery
• Act as an escalation point for business stakeholders in case of IT service issues
• Regularly collect feedback on satisfaction with key IT services
• Oversee the technical components of the Managed Service relationship with application vendors
• Lead the preparation, obtain agreement, and follow the IT budgets within the areas of responsibility, in collaboration with IT Business Administration and business partners
• Ensure operational teams and subcontractors maintain a clear understanding of business needs and provide day-to-day advice and support
• Assist with developing long-term technology roadmap, resource plans, and budgets
• Drive the simplification and standardization of shared IT services and applications
• Ensure proper implementation of global standards, policies, and systems platforms
• Promote the IT organization's capabilities and work to strengthen the business value of the IT organization
• Establish and provide high-quality, informative written and verbal project communications, including status, dashboards, and Service Delivery Management updates
• Provide leadership and guidance including coaching, mentoring, and evaluation with the end goal being optimum performance levels
• Onboard, coach, and develop the team, creating a culture of innovation, collaboration, and continual improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree