Director, Account Specialist (Mexico/US Team)

Thomson Reuters • Washington, DC

284d

About The Position

The Director, Account Specialist position plays a critical role in leading the account specialist team and ensuring smooth customer operations. This role involves driving the team to assist with sales, upsells, crosssells, and supporting the renewal process while delivering exceptional customer service. The Director will lead a team of Managers and Account Specialists, ensuring they meet performance metrics and contribute to overall account management success.

Requirements

• Must have experience managing a team in Mexico/LATAM.
• 10+ years experience in account management, retention & renewals, sales, or a related field.
• 8+ years experience leading a team of managers and individual contributors to include talent development and strong performance delivery.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and sales tools, driving utilization of tools and process training.
• Analytical thinking and problem-solving abilities.
• Ability to work effectively with cross-functional teams.
• Drives and delivers against the strategic goals of the business to ensure team meets revenue targets and growth.
• Adapts and executes functional strategies and contributes to the development of department strategies.
• Provides leadership and direction through managers to meet financial and operational performance requirements and accountable for the results of the team.
• Solves unique and complex problems that impact the business.
• Must have the ability to travel to Mexico City on a regular basis (typically once a month).

Responsibilities

• Collaborate with senior leadership to align account management strategies with overall business goals.
• Identify and mitigate potential risks to ensure the successful execution of strategic initiatives.
• Monitor industry trends and market conditions to inform strategic decision-making.
• Ensure a high level of customer satisfaction by addressing issues promptly and effectively.
• Monitor and report on sales, renewal, and upsell/cross-sell performance metrics delivering on results on assigned quotas and goals.
• Analyze customer data to identify trends and opportunities for improvement.
• Provide regular updates to the sales team and management on sales, renewal status, and performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services