Desktop Support IV

TEKsystems • Madison, WI

407d

About The Position

The Desktop Support IV position at TEKsystems involves providing expert-level technical assistance for desktop applications and hardware. This role requires extensive knowledge of desktop technology, including operating systems, applications, and hardware, as well as the ability to handle escalated support issues from the help desk. The position also includes responsibilities such as configuring and administering the ITSM tool, leading improvement initiatives, coaching junior staff, and maintaining professionalism in interactions with executive leadership.

Requirements

• 10+ years of experience in desktop technology and support.
• Ability to diagnose, patch, and deploy desktop systems and IT hardware.
• Effective communication and interpersonal skills with various customers, including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with strong attention to detail.

Nice To Haves

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification or similar
• PMP certification or similar

Responsibilities

• Provide expert-level technical assistance for desktop supported applications and hardware.
• Diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Configure and administer the ITSM tool and lead ITSM improvement initiatives.
• Coach and train junior technical support staff and IT personnel.
• Create and implement IT policies, procedures, standards, and guidelines.
• Maintain professionalism during interactions with executive leadership.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth contributions
• Voluntary Life & AD&D insurance for employees and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees