Data Operations Associate
Enigma
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Posted:
August 1, 2023
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Onsite
About the position
We are seeking a Data Operations Associate to support our GTM activities across Sales and Customer Success. This role will involve owning customer-related data operations and onboarding projects, improving data processes, and ensuring high-quality data services for our customers. The ideal candidate will have strong analytical skills, project management experience, and a passion for data-driven decision-making. This is an opportunity to be at the forefront of data and play a key role in Enigma's mission to provide reliable and accessible data on small businesses.
Responsibilities
- Fuel GTM activities at a fast-paced startup environment from an operations perspective
- Scale and manage data and onboarding operations to streamline customer lifecycle end-to-end
- Own and lead data analysis projects, and generate insights to drive customer conversations forward
- Prepare regular reports to communicate data quality metrics and improvements to stakeholders
- Conduct thorough data quality checks to ensure accuracy, consistency, and completeness of datasets, and investigate issues
- Generate and maintain detailed documentation of data operations processes and data dictionaries
- Work hand-in-hand with the CS and Product teams to inform the product roadmap and data tooling investments
- Gain experience and train in developing tools and reports using best-in-class tech stack and infrastructure
- Make an impact on Enigma's growth from day one
Requirements
- Fuel GTM activities at a fast-paced startup environment from an operations perspective
- Scale and manage data and onboarding operations to streamline customer lifecycle end-to-end
- Own and lead data analysis projects, and generate insights to drive customer conversations forward
- Prepare regular reports to communicate data quality metrics and improvements to stakeholders
- Conduct thorough data quality checks to ensure accuracy, consistency, and completeness of datasets, and investigate issues
- Generate and maintain detailed documentation of data operations processes and data dictionaries
- Work hand-in-hand with the CS and Product teams to inform the product roadmap and data tooling investments
- Gain experience and train in developing tools and reports using best-in-class tech stack and infrastructure
- Make an impact on Enigma's growth from day one
- Is a self-starter with the ability to manage multiple tasks and prioritize effectively
- Has strong analytical and quantitative skills and the ability to extract, manipulate, and analyze data with a keen eye for detail
- Has proficiency in one or two data wrangling tools for tabular data, ideally PySpark, SQL, or Pandas
- Brings strong business intuition to make sense of complex business data
- Has project management experience owning complex, custom deliverables and onboarding workflows end-to-end
- Has a passion for data-driven decision-making and an eagerness to learn and adapt to new technologies and tools
- Has excellent written and verbal communication skills with the ability to work collaboratively in a team environment
Benefits
- Exposure to cutting-edge data, GTM, and product at Enigma
- Mentorship opportunities
- Learning firsthand how financial institutions make crucial business decisions with Enigma's data
- Impact on Enigma's customer service engine from day one
- Working with market-changing technology in underwriting, risk monitoring, and marketing for small and medium businesses
- Self-starter with the ability to manage multiple tasks and prioritize effectively
- Strong analytical and quantitative skills
- Proficiency in data wrangling tools such as PySpark, SQL, or Pandas
- Strong business intuition to make sense of complex business data
- Project management experience owning complex deliverables and onboarding workflows
- Passion for data-driven decision-making and eagerness to learn new technologies and tools
- Excellent written and verbal communication skills
- Curiosity, coachability, reliability, and drive for growth
- Bonus points for an undergraduate degree in engineering, statistics, or a data-related field
- Bonus points for prior experience in data analytics, data operations, or business analytics positions
- Bonus points for familiarity with enterprise software, data-as-a-service, or business intelligence tools
- Bonus points for experience working with data
- Competitive salary range of $80,000-150,000
- Additional benefits and opportunities, including equity ownership in the company