Data Center Program Manager, Fiber Specialist

Microsoft-posted about 1 year ago
$100,800 - $222,000/Yr
Full-time • Mid Level
Des Moines, IA
10,001+ employees
Publishing Industries
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As a Data Center Program Manager, Fiber Specialist at Microsoft, you will play a crucial role in delivering and maintaining the fiber infrastructure that supports Microsoft's cloud services. This position involves overseeing both outside plant (OSP) and inside plant (ISP) fiber delivery, ensuring the integrity and performance of the fiber network, and collaborating with a geographically dispersed team to maintain 100% availability of Microsoft-owned fiber. You will also be responsible for building fiber management processes and implementing best practices for fiber maintenance and installation.

  • Preventing fiber cuts, fiber degradation, and fiber-related outages.
  • Maintaining the integrity, performance, and security of the fiber network by conducting regular inspections, cleaning, testing, and repairs of the fiber infrastructure and equipment.
  • Empowering a culture of safety, security, and compliance in all aspects of datacenter operations.
  • Coaching Microsoft full-time employees on fiber maintenance and installation at your datacenter.
  • Collaborating, communicating, and negotiating effectively across groups of various levels and disciplines, such as suppliers, partners, technicians, and customers, regarding fiber delivery maintenance and management.
  • Accountable for the ongoing delivery of Microsoft-owned fiber and lateral fiber ensuring the on-time and defect-free delivery of customer capacity.
  • Responsible for the planning and delivery of all supporting physical infrastructure, logistics, and resources required to deliver bulk fiber for new and expanding data centers.
  • Contribute to the financial management of operational and capital spend for fiber operations.
  • Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams for fiber-related operations.
  • Collaborate with global and regional management teams and contribute to improvement programs.
  • Learn, live, and coach the One Microsoft culture and values.
  • Lead through change by bringing clarity, generating energy, and delivering success.
  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
  • The ability to meet Microsoft, customer and/or government security screening requirements.
  • BS/BA in General science, General Engineering, Telecommunications, Business Management, or equivalent experiences.
  • 5+ years' experience of mission-critical service management experience supporting or operating mission-critical, 24x7x365 fiber production environments.
  • 5+ years' experience working with dark and lit fiber providers (aerial and underground fiber delivery/maintenance/repair).
  • 5+ years' experience performing fiber-related break fix/disaster recovery operations for enterprise fiber installations.
  • 5+ years performing enterprise-level outside of plant fiber/inside plant fiber installation, management, and maintenance.
  • 5+ years of experience in fiber optic splicing, testing, troubleshooting, and documentation, preferably in a field service environment.
  • Knowledge of fiber optic network design, standards, specifications, and best practices, as well as relevant safety codes and regulations.
  • Ability to use various fiber optic tools and equipment, such as fusion splicers, cleavers, OPMs, OTDRs, LSPMs, connectors, adapters, and fiber identifiers.
  • Read and interpret fiber optic maps, diagrams, schematics, and manuals.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan with matching contributions
  • Paid time off
  • Employee discounts
  • Tuition reimbursement
  • Professional development opportunities
  • Flexible scheduling
  • Wellness programs
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